CUSTOMER SERVICE

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If you have not found what you are looking for, our Customer Service Specialists are available to assist you Monday through Friday from 8:30 am to 5:30 pm EST. Call us at (800) 275-3627 or contact us HERE.

Member Benefits

To access customer-exclusive benefits, sign up for a free CosMedical Technologies account today. Enjoy perks like:

• Email notifications for exclusive offers, new products, and events.
• Convenient access to saved order content and history for easy reference and re-ordering.

How To Join

Becoming a CosMedical Technologies customer is quick, easy, and free. To open an account, contact us by calling 800-275-DOCS (3627) or by filling out the contact form.

Forgot Your Password

If you have already created a CosMedical Technologies account and cannot remember your password, click here to enter your email address and have your password emailed to you.

Edit My Account

If you have already created a CosMedical Technologies account and would like to edit your account (for example, to update your profile including billing and shipping address changes) click here to log in and make updates to your account.

My Order History

If you have a CosMedical Technologies account, you can view orders that you have placed at cosmedicaltechnologies.com. You first need to log in to your account and you will see a link that says Order History. Click on this link to view orders that you have placed online.

Unsubscribe From Emails

Click on the Unsubscribe link that appears at the bottom of all CosMedical Technologies emails that you receive or e-mail info@cosmedicaltechnologies.com

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How To Pay

CosMedical Technologies accepts Visa, MasterCard and American Express credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax

All orders shipped from cosmedicaltechnologies.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

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Shipping Methods

Cosmedicaltechnologies.com processes orders Monday through Friday in the order in which they are received.

Cosmedicaltechnologies.com ships to all 50 U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). Please allow 1-3 days for order processing and at least 2 days for shipping. At this time, cosmedicaltechnologies.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

 

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST at 1-800-275-3627.

 

Returns, Exchanges & Restocking Policy

CosMedical Technologies stands behind its products and will issue a replacement or credit if you are not satisfied with your purchase and notify us within thirty calendar days of receipt of product. A Restocking Charge of 35% will apply to all unused, unopened items returned where CosMedical Technologies has made no error in merchandizing or shipping. CosMedical Technologies will issue a replacement or credit for legitimate Quality-related issues within two years from the date of sale or when applicable, within the expiration date of the product.

Please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm ET at 1-800-275-3627 to discuss your concerns and to obtain a Return Authorization (RA) before returning any product. CosMedical Technologies will not credit the return of merchandise without a return authorization.

 

Mistaken and damaged shipments

CosMedical Technologies, LLC will replace the order and pay any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to CosMedical Technologies. To return any mistaken or damaged item, please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm EST at 1-800-275-3627 to discuss your concern and to obtain a Returned Authorization (RA) before returning any product. CosMedical Technologies will not credit the return of merchandise without a return authorization.

 

Problems with an Order

Please feel free to contact us directly by email or call 1-800-275-3627 to speak with a Customer Service Specialist Monday through Friday from 8:30am to 5:30pm EST.

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Finding Products

On cosmedicaltechnologies.com you are able to browse products by Category or targeted solutions. Simply use the product browsing links at the top of your screen.

Keyword Search

Please use the search box located at the top right of each page on cosmedicaltechnologies.com. Type in the name of a product and use the dropdown list, or click the arrow and you will be brought to a search results page.

If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST. Call us at (800) 275-3627 or contact us HERE