Customer Service
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST. Call us at (800) 275-3627 or contact us HERE
Member Benefits
Register for a free Cosmedical Technologies account today and enjoy benefits such as:
- Email notifications on exclusive offers, new products and events
- Saved order content & history for easy reference and re-order
How To Join
Creating a Cosmedical Technologies account is quick, easy and free. Click here to join.
Forgot Your Password
If you have already created a Cosmedical Technologies account and can not remember your password, click here to enter your email address and have your password emailed to you.
Edit My Account
If you have already created a Cosmedical Technologies account and would like to edit your account (for example, to update your profile including billing and shipping address changes) click here to log in and make updates to your account.
My Order History
If you have a Cosmedical Technologies account, you can view orders that you have placed at cosmedicaltechnologies.com. You first need to log into your account and you will see a link says Order History. Click on this link to view orders that you have placed online.
Unsubscribe From Emails
Click on the Unsubscribe link that appears at the bottom of all Cosmedical Technologies emails that you receive or e-mail marketing@cosmedicaltechnologies.com
How To Pay
CosMedical Technologies accepts Visa, MasterCard and American Express credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
Sales Tax
All orders shipped from cosmedicaltechnologies.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Shipping Methods and Rates
Cosmedicaltechnologies.com processes orders Monday through Friday in the order in which they are received.
Cosmedicaltechnologies.com ships to all 50 U.S. States. Deliveries are scheduled from Monday-Friday (no delivery service on Saturday or Sunday). Please allow 1-3 days for order processing and 2 days for shipping. At this time, cosmedicaltechnologies.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.
Shipping Confirmation
After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.
Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST at 1-800-275-3627.
Returns, Exchanges & Restocking Policy
CosMedical Technologies, Inc. stands behind its products and will issue a replacement or credit if you are not satisfied with your purchase and notify us within 90 calendar days of receipt of product. A Restocking Charge of 35% will apply to all items returned where CosMedical Technologies has made no error in merchandizing or shipping. CosMedical Technologies, Inc. will issue a replacement or credit for legitimate Quality-related issues within two years from the date of sale or when applicable, within the expiration date of the product.
Please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm EST at 1-800-275-3627 to discuss your concerns and to obtain a Return Authorization (RA) before returning any product. CosMedical Technologies will not credit the return of merchandise without a return authorization.
Mistaken and damaged shipments
CosMedical Technologies will replace the order and pay any applicable shipping costs if we made an error with your order. Please note any obvious damage or shortage while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to CosMedical Technologies. To return any mistaken or damaged item, please call our Customer Service Specialists Monday-Friday from 8:30am-5:30pm EST at 1-800-275-3627 to discuss your concern and to obtain a Returned Authorization (RA) before returning any product. CosMedical Technologies will not credit the return of merchandise without a return authorization.
Problems with an Order
Please feel free to contact us directly by email or call 1-800-275-3627 to speak with a Customer Service Specialist Monday through Friday from 8:30am to 5:30pm EST.
Finding Products
On cosmedicaltechnologies.com you are able to browse products by Category, Skin Condition or Regimen. Simply visit the homepage and use the product browsing drop-down menu that best suits your needs.
Keyword Search
Please use the search box located at the top right of each page on cosmedicaltechnologies.com or by clicking HERE. Type in the name of a product and click Go and you will be brought to a search results page.
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Friday from 8:30am to 5:30pm EST. Call us at (800) 275-3627 or contact us HERE
